Reduce the overhead and free up IT departments for other important aspects of your businesses.
Meanwhile we protect your stronghold.
Monitoring and Troubleshooting Networks
A wide range of proactive monitoring and troubleshooting allows for various levels of service to be provided consistently improving the quality while costs are reduced allowing companies to respond to changes promptly. Remote monitoring is done twenty-four hours a day seven days a week to ensure networks are safe and properly functioning.
Knowing that you can get assistance all day every day offers you peace of mind. Help Desk services being available at all times are vital to IT operations being efficient, reliable and affordable. The remote service teams are always learning to ensure the latest technical knowledge is always available to you while allowing for experienced professionals to aid in dealing with issues.
Issues are Documented and Reported by NOC Providers
All issues are tracked and documented to create reports that are used as references for the IT team. This is to ensure members are trained in all aspects of the network. The daily reports are compiled into monthly reports which are used to recreate incidents and use them as a way to prevent the same problems from arising in the future.